1440 Multiversity
  • Reservations
  • Scotts Valley, CA, USA
  • Part Time

Full time employees earn Paid Time Off, Sick Time, are eligible to enroll in medical benefits, and may attend programs on campus, and be eligible for discounts on food & retail goods. 401k retirement plan will be available in early 2019.


The Reservations Associate delivers exceptional sales and service to future guests via phone, chat, and email. This position is usually the guest's first point of contact thus making it a critical role in representing 1440's mission, vision and values. The Associate provides a welcoming, effective, and efficient service, while anticipating and exceeding the guest's expectation.  

Accountabilities 

  • Deliver an exceptional customer experience in the Call Center 
  • Efficiently and effectively resolve customer concerns. Refer major guest concerns to Guest Services Leads, Guest Services Assistant Managers, Guest Services Manager, or Director 
  • Work with Leads and Assistant Managers to meet measurable Call Center standards for service and sales 
  • Must be able to establish excellent working relationships with other departments to deliver a safe, clean, and relaxing environment that supports the guest experience 
  • Must be professional in actions and appearance and provide a welcoming presence to every guest 
  • Must be able to learn and follow procedures for registrations, sales, and check in 
  • Must be able to follow safety and emergency procedures 

Responsibilities/Tasks 

  • Create a delightful experience for guests before and during stay on the phone, online, and in person 
  • Ensure that all Guest Experience procedures, sales, pre-arrival, check-in, guest finance, and remuneration are maintained in accordance with established policy and procedures and budgetary constraints 
  • Take reservations via phone, email and chat and occasionally in person 
  • Respond to guest inquiries quickly and in a professional manner 
  • Process all credit card transactions according to guest policies and financial procedures with 100% compliance 
  • Attend any departmental meetings 
  • Assist other departments (e.g., Retail, Healing Arts, Housekeeping) in creating a seamless experience for customers, with integrated systems for registration, check-in and sales. 
  • Work with transportation team to ensure that guests have transportation needs met on and off campus 
  • Complete other duties and projects as they arise and continually seek out solutions to improve Guest Experience 

Essential skills and experience 

  • Excellent communication skills with an emphasis on active listening 
  • Solid ability to learn and use new computer programs 
  • Demonstrated success in problem solving and the ability to collaborate with others to find a solution 
  • Must be able to follow safety and emergency protocols 
  • Attention to detail and ability to handle multiple tasks 
  • Willingness to take on responsibility within the framework of a team 
  • A commitment to a flexible schedule that includes nights, weekends, and holidays 
  • A passion for 1440 Multiversity's mission and values, as well as a strong desire for creating a welcoming guest experience 
  • Previous work experience in hospitality preferred 
  • Bilingual a plus 

AAP/EEO Statement: 

1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge. 

1440 Multiversity
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