1440 Multiversity
  • Rooms
  • Scotts Valley, CA, USA
  • 18.00
  • Hourly
  • Part Time

Our Purpose

1440 Multiversity aligns with organizations, thought leaders, foundations and individuals who have a similar commitment to the greater good of humanity. We curate experiences for those seeking to make a difference in the world.

1440 Multiversity a vital organization to the world known for pioneering the art of deep hospitality ("a genuine love for strangers") starting in our own backyard. Our mission, goals and culture principles guide our actions in each of the 1440 minutes we are all granted each day. These fundamental beliefs are shared through a like-heartedness that exudes through all 1440 family members.

Reports to: Senior Operations Manager

Department: Guest Experience

FLSA: Non-Exempt

Status: Temporary

Position Summary

The Guest Experience Associate delivers exceptional sales and service to in person guests as well as via phone, chat, and email. This position interacts closely with guests making it a critical role in representing 1440 Multiversity's mission, vision and values. The Associate provides a welcoming, effective, and efficient service during all service interactions, including but not limited to: welcome and registration, food & beverage and retail interactions, as well as departure procedures, all while anticipating and exceeding the guest's expectation. The Guest Experience Associate provides outstanding, responsive customer service and has an in-depth knowledge of all F&B and retail products sold at 1440 Multiversity. This position will provide on-site production support to all programs, R&R and ongoing classes, conferences, meetings, and various other scheduled campus events. The Guest Experience Associate will ensure that every presenter has all needed supplies and logistical assistance to have a smooth program.

Accountabilities

  • Deliver an exceptional customer experience to all guests on campus.
  • Must be willing and able to be cross trained in all 1440 outlets.
  • Efficiently and effectively resolve customer concerns. Refer major guest concerns to Senior Operations Manager or Senior Director of Operations.
  • Must be able to establish excellent working relationships with other departments to deliver a safe, clean, and relaxing environment that supports the guest experience.
  • Must be professional in actions and appearance and provide a welcoming presence to every guest.
  • Must be able to follow procedures for registrations, sales, and check in.
  • Create a delightful experience for guests before and during stay on the phone, online, and in person.
  • Ensure that all Guest Experience procedures, sales, pre-arrival back office tasks, check-in, guest finance, and remuneration are maintained in accordance with established policy and procedures and budgetary constraints.
  • Take registrations via phone, email and chat and occasionally in person.
  • Must be able to clearly communicate with guests via chat, text message system and, if applicable, campus app in order to support guests with any reservation/inquiry needs, in-house questions and requests and post-departure follow-ups.
  • Stock and ensure Guest Experience area is clean and tidy and storage areas are organized.
  • Work with the entire team to meet measurable revenue goals and service standards.
  • Continuously seek out solutions to improve the shop and maximize sales.
  • Be knowledgeable on Point-of-Sale system as well as Property Management System to proficiency levels requiring no supervisory support.
  • Be knowledgeable about menu items, retail items and product features and recommend items that might be appealing to guests.
  • Follow service standards in line with 1440 Multiversity cuisine profile for the caf.
  • Prepare and serve hot or cold food and beverages including espresso drinks according to Chef's menu and design, ensuring consistency in portions, temperature, aesthetics, and quality.
  • Ensure Caf is clean, tidy, and organized including seating and service areas. Clean and sanitize utensils and equipment according to Food & Beverage policy.
  • Assist in taking F&B orders, taking deliveries and stocking product.
  • Must be able to follow safety, sanitation and emergency procedures, including but not limited to: check temperatures of freezers and refrigerators as well as heating equipment to ensure proper functioning and safety.
  • Ensure all food, condiments and garnishes are rotated and dated properly.
  • Assist in proactively keeping track of all supply inventory. This includes ordering replacements, obtaining supply maintenance and keeping supplies clean and organized.
  • Evaluate and maintain all rooms and supplies regularly and make recommendations for additional supplies and equipment that would be beneficial to programs and our campus.
  • Other duties and projects as assigned.

Essential skills and experience

  • Excellent communication skills with an emphasis on active listening
  • Solid ability to learn and use new computer programs
  • Ability to problem solve and collaborate with others to find a solution
  • Must be able to follow safety and emergency protocols
  • Attention to detail and ability to handle multiple tasks
  • Willingness to take on responsibility within the framework of a team
  • Ability to work a flexible schedule that includes nights, weekends, and holidays
  • A passion for 1440 Multiversity's mission and values, as well as a strong desire for creating a welcoming guest experience
  • Previous work experience in hospitality preferred
  • Bilingual a plus.
  • Must be able to quickly learn about products, customer sales techniques as well as policies and procedures.
  • Ability to create and maintain positive relationships.
  • Be able to organize and manage multiple priorities in a fast-paced environment.
  • Must be able to follow cash handling policies and procedures
  • Be able to organize and manage multiple priorities in a fast-paced environment.
  • Professionalism and strong communication skills

AAP/EEO Statement

1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge.


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