1440 Multiversity
  • Executive
  • Scotts Valley, CA, USA
  • Salary
  • Full Time

Medical, Dental, Vision, ADD Life Insurance


Position Summary

Under the direction of the Senior Director of Operations, and within the limits 1440 Multiversity policies and procedures to assist in achieving the goals and targets set in budgets by maximizing revenue, by maintaining as well as by building on the reputation of the property and by ensuring that business objectives are accomplished.

Oversee and direct Head of Departments, leading and supporting the team in ensuring that guest needs are met to the high standard and expectations are exceeded.

Be responsible for the smooth running of the campus, on a day-to-day basis, providing advice and guidance to Department Heads and Team Members. Assume complete operational responsibility for designated areas: guest satisfaction; employee satisfaction; product quality; operational efficiency; staffing matters and fire life safety standards, in line with approved company standards.


Education

  • High school diploma or GED. 4 Years' experience in rooms operations, front office, or related professional area

or

  • 2-year degree from an accredited university in Food Service Management, Campus and Food and Beverage Management, Hospitality, Business Administration, or related major, 2 years' experience in the food and beverage, culinary or related professional area.



Essential skills and experience

Quality

  • Ensure all campus areas are meeting 1440 Multiversity service standards.
  • Drive and lead initiatives for increasing awareness of 1440 Multiversity service standards across the campus to ensure quality service & products remain at the forefront.
  • Ensure departmental action plans are implemented and reviewed following quality service audit results.
  • Review the daily activities of all areas directly responsible for, including Medallia surveys and follow up with guests when appropriate.
  • Review, in conjunction with the senior leader of Front of the House and/Operations Manager - Reservations, arrivals and departures daily, ensuring that the necessary room allocations are made, and amenity requirements are communicated to the appropriate departments for action.
  • Maintain a Lodge & front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring 1440 Multiversity service standards are consistently achieved; monitoring the physical appearance and cleanliness of the Lodge lobby, arrival area, front drive, and public areas.
  • Strong orientation to 1440's mission, vision and values
  • Flexible schedule to include nights, weekends, holidays as required

  • Work in an open office concept workspace
  • Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.
  • Check, in conjunction with the senior leader of Housekeeping and Director of Engineer a minimum of 10 bedrooms or suites per week and all VIP rooms/suites, ensuring that work necessary to maintain the accommodation to the required standard is carried out.
  • Ensure the preventative/perfect room program operates consistently and efficiently.
  • Monitors the staff within these operations - including digital communication and apps in use - to ensure guests receive prompt, cordial attention, and personal recognition, in line with campus policies and standards at all times.
  • Manages the Repeat Guest Recognition Program (RGRP) and VIP programs and ensures these are properly coordinated to the benefit of the customers concerned.
  • Manages the Medallia program (with the senior leader of Front of House) to ensure data collection can be achieved and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in the Rooms areas.
  • As a proactive member of Operations management team and exchanges pertinent information between other departments and the division, notably, Engineering and Security.
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean, in good repair and well maintained.
  • Maintain effective communication within the campus and ensure that the Senior Director of Operations is kept well informed of any problems/queries that have arisen.
  • In absence of a leader for the controlled departments, it's responsible for the scheduling and direct management of Front Desk, Housekeeping, Healing Arts and Teachers.
  • Other special projects and miscellaneous duties as assigned.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial

  • Keeps abreast of newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the campus remains a forerunner in its marketplace.
  • Generally being alert for opportunities to improve the profitability of the campus i.e., through controlling wastage and being responsible for the economy of all utilities and
  • To actively promote the services and facilities available to guests within the, maximizing revenue from other outlets
  • With direct reports Department Heads prepare annual budgets and capex, with full back up, for designated areas and propose/justify to the Senior Director of Operations and Director of Finance.
  • Manages and sets targets for the Front Office Upselling Program.
  • Conducts comprehensive monthly departmental meetings to include review of Profit and Loss's (as maybe needed), core program, customer issues, strategic development, future activities, etc.
  • Controls and analyses, on an on-going basis, Rooms Division revenues and costs including Direct Expense Worksheets (the "DEWs"s) to manage performance targets against budget and forecast.
  • Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
  • Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.



  • Ensure that agreed credit procedures are complied with by direct reporting colleagues, and to attend monthly credit meetings.
  • Implement strategies to increase both room yield and RevPAR, liaising with the Senior Director of Marketing Strategies & Director of Food & Beverage Operations when necessary, to ensure overall revenue maximization.
  • Communicate with the Senior Director of Operations on a regular basis: sales leads; need periods; booking patterns; complaints/problems with corporate agreement clients etc.
  • Monitors and controls the inventories for operating equipment and supplies.
  • This role requires working with a team in an office/ campus environment and is not a remote role. Any need for occasional offsite work or business-related travel is at the discretion of senior management and therefore, must be approved prior to booking travel. All expenses or commitments of department funds for any reason, must be approved in advance by the Hospitality Committee or a senior department manager.

Leading

  • Actively drives productivity initiatives, without negatively impacting customer service levels.
  • Actively drives and co-ordinates the processes and action plans across all Rooms Division areas, fostering continuous improvement.
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all Room Division employees.
  • Develops and updates policies and manuals, as related to the Division / Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
  • Ensure an efficient and well-organized division, ensuring all associates are well trained and highly motivated and the development of high potentials.
  • To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.
  • To ensure accurate departmental records with respect to associates and training issues, associates development issues and departmental communication issues.
  • To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.
  • To conduct selection interviews alongside the Human Resources Team for potential new team members as and when required
  • To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the campus' succession planning is upheld
  • To maintain discipline within the campus and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Human Resources Department.
  • To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals, and frequent job chats.

Conducting Human Resource Activities

  • Interview and hire management and hourly employees with appropriate skills to meet operational business needs.
  • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Uses all available on the job training tools for employees.
  • Administers the performance appraisal process for direct report managers.
  • Ensures campus policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) - bring issues to the attention of Human Resources, as necessary.




Standard Responsibilities

  • Comply and adhere to the 1440 Multiversity company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a "1440 culture ambassador" at all times and ensure brand integrity and clarity are always maintained.
  • Model the company's culture, vision, mission, and core values at all times.

Confidentiality

While working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.


Health & Safety

  • Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • Report any defects in the building or equipment according to campus procedure.
  • Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  • Attend six monthly Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
  • Be fully conversant with:
    • OSHA Regulations
    • Risk Assessments for your department
    • Hotel Fire & Bomb Procedures

AAP/EEO Statement:


1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge.

1440 Multiversity
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