1440 Multiversity
  • Rooms
  • Scotts Valley, CA, USA
  • Hourly
  • Full Time

 

The Front Desk Associate delivers exceptional sales and service to in person guests as well as via phone, chat, and email. This position is usually the guest's first point of contact thus making it a critical role in representing 1440's mission, vision and values. The Associate provides a welcoming, effective, and efficient service, while anticipating and exceeding the guest's expectation.

Accountabilities

  • Deliver an exceptional customer experience at the Front Desk and Call Center.
  • Efficiently and effectively resolve customer concerns. Refer major guest concerns to Guest Services Leads, Guest Services Assistant Managers, Guest Services Manager, or Director.
  • Work with Leads and Assistant Managers to meet measurable Front Desk and Call Center standards for service and sales.
  • Must be able to establish excellent working relationships with other departments to deliver a safe, clean, and relaxing environment that supports the guest experience.
  • Must be professional in actions and appearance and provide a welcoming presence to every guest.
  • Must be able to learn and follow procedures for registrations, sales, and check in.
  • Must be able to follow safety and emergency procedures.

Responsibilities/Tasks

  • Create a delightful experience for guests before and during stay on the phone, online, and in person.
  • Ensure that all Guest Experience procedures, sales, pre-arrival back office tasks, check-in, guest finance, and remuneration are maintained in accordance with established policy and procedures and budgetary constraints.
  • Take registrations via phone, email and chat and occasionally in person.
  • Process all cash transactions according to guest policies and financial procedures with 100% compliance.
  • Assist other departments (e.g., Retail, Healing Arts, Housekeeping) in creating a seamless experience for customers, with integrated systems for registration, check-in and sales.
  • Work with transportation team to ensure that guests have transportation needs met on and off campus.
  • Complete other duties and projects as they arise and continually seek out solutions to improve Guest Experience

Essential skills and experience

  • Excellent communication skills with an emphasis on active listening.
  • Solid ability to learn and use new computer programs.
  • Demonstrated success in problem solving and the ability to collaborate with others to find a solution.
  • Must be able to follow safety and emergency protocols.
  • Attention to detail and ability to handle multiple tasks.
  • Willingness to take on responsibility within the framework of a team.
  • A commitment to a flexible schedule that includes nights, weekends, and holidays.
  • A passion for 1440 Multiversity's mission and values, as well as a strong desire for creating a welcoming guest experience.
  • Previous work experience in hospitality preferred.
  • Bilingual a plus.

 

1440 Multiversity
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to Talent Plus's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
.
logo stay learn meet about blog book now contact us